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  1. BritBox Australia
  2. Technical Support
  3. Problems Watching

    Problems Watching

    • What can I do if my stream keeps buffering?
    • What should I do if I’m still experiencing playback issues after troubleshooting?
    • Why am I receiving an error message when I press play?
    • Why am I getting an error message about a VPN?
    • How can I fix issues with the BBC Live Channels?
    • What should I do if my BritBox app won't load, crash, or freeze?
    • Why am I receiving an error message telling me to update my app?
    • Why aren't closed captions or subtitles working?
    • Why can't I play episodes in the Apple TV BritBox app?
    • A live stream isn't working! How can I fix it?
    • Why am I being asked to pay when I already have a subscription or free trial?

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